Privacy & Cookies Policy
This website is operated on behalf of Pinnacle Insurance plc and other Cardif Pinnacle group companies by Cardif Pinnacle Insurance Management Services plc. Details of these companies appear in our terms and conditions. We maintain this website ('our website') for our customers ('you').
2. Information We Collect and How We Use It
2.1 Personal Information
If you decide to apply on-line for a product or service or for a quote on a product or service offered by us, you may be asked to provide personal details (for example your name, postal address and e-mail address), financial information (for example, account or credit card details) and demographic/profile information (for instance, your postcode, age and income level).
Your personal information may be held by us on computer or manual files and will be used for administration purposes (including carrying out customer surveys, claims handling and fraud prevention) as well as for the provision of insurance cover.
We may monitor usage of the website including how many times you visit, which pages you go to and traffic data. We also use Google Analytics to help us understand how visitors engage with our website and for fraud prevention. To find our more about Google Analytics please click here
Insurers share information with each other through a 'register of claims' in order to prevent fraudulent claims. If you make a claim, any information you supply to us will be put on a register. The details of the participants in the scheme and the name and address of the scheme operator are available on request by contacting our Data Protection Officer at the address provided in paragraph 2.4. below.
What are cookies?
Cookies are small text files stored on your computer when you visit some web sites. To use our website properly, you need to have cookies enabled.
Cookies are commonly used on the internet and do not harm your computer system. We don't store personally identifiable information such as name, address or your payment details in cookies we create. However, we do use encrypted information gathered from them to help improve everyone's experience of our site. For example, the cookies often help us to identify and resolve errors.
We're giving you this information to make sure we're open and clear about your privacy when using our website.
Your computer, tablet or mobile phone will need to be able to accept cookies, as we can only provide you with certain features of this website by using them.
If you'd prefer to restrict, block or delete cookies, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. Please be aware that if you block all cookies, this website (and many others you visit) will cease to work for you.
Here's a list of the main types cookies we use, and what we use them for.
|Type of Cookie||Purpose of Cookie|
|Session cookies (sometimes called phpsessid)||This type of cookie allows our web servers to respond to your actions on the website, such as moving through online forms or browsing the website. The website wouldn't work for you without it.|
|Analytics cookies (sometimes called utma, _utmz)||These cookies enable the function of Google Analytics or other analytics software. This software helps us take and analyse collective visitor information such as browser usage, new visitor numbers and response to marketing activity. That information is not held at individual customer level and helps us to improve the website and your experience, and to ensure our marketing campaigns are relevant.|
|Third party referral cookies (sometimes called drt)||These cookies are set by third party companies which refer you to our website or advertise our products. We don't control the setting of these cookies.|
|Preferences cookies||These cookies help us recognise you when you return to our website. For example, your language preferences.|
|Targeting or advertising cookies||These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies are used to deliver adverts that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.|
Social Media Cookies
For websites used by individual customers, there may be the opportunity to 'share' content with friends through social networks - such as Facebook and Twitter. You may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third party websites for more information about their cookies and how to manage them.
2.3 Our Obligation to You
Your contact information may also be used to contact you by post, phone or email, with information on other products and services provided by us, our group companies or other carefully selected companies where and to the extent that you have permitted us to.
If you do not wish to receive promotional or marketing information from us or other carefully selected companies you can contact us by writing to:
The Data Protection Officer
A1 Barnet Way
Please click here to opt out of e-mail marketing. To opt out of postal, SMS or telephone marketing please call us on
0800 038 0830.
2.5 Modification of and Access to Data
You can change and modify any information about you that we hold by contacting us at the address in paragraph 2.4 above. A copy of all information we hold about you can be obtained by contacting us and requesting it. You will be charged a fee of £10 to cover our administrative costs in providing you with the information.
We employ up to date technology in order to protect against the loss, misuse or alteration of information under our control, including using technical and organisational measures. We will use all reasonable efforts to safeguard your personal data. However, please note that if you send information by email to us you are doing so at your own risk.
4. External Links
We do not accept any responsibility for the content or privacy practices of any website to which a hypertext link from our website exists. The links are provided "as is" with no warranty (express or implied) for the information provided within them.
5. Contacting Us
If you have any queries about this website we can be contacted by:
- Telephone: +44 (0)208 207 9000
- Facsimile: +44 (0)208 953 6222
- Email: firstname.lastname@example.org
If you have any trouble using this website with certain web browsers or other software like screen readers, we want to help. If you discover a part of our web site that has been difficult to use, please let us know.