Latest News

Lines are closed.
Please call back when we are open

Mon/Fri: 8.30am - 6pm


Financial support and information if you have been affected by Corona Virus (COVID-19)


Wednesday May 13th 2020

We are here to help

If you have experienced financial difficulties as a result of Corona Virus (COVID-19) we are here to help you.

This page highlights the initiatives we are taking for our Policyholders. Further information is set out in our FAQ section. This information will be updated during the COVID-19 period, so please check back regularly to see our updates.

Please note that you may be eligible to make a claim for Premium Waiver under the terms of your policy with us. Please check your policy terms and contact us to make your claim

Payment Deferral

Where Policyholders have been or expect to be financially affected by COVID-19 we are enabling Policyholders to contact us to request a deferral of their premium payment.

Important Information

If you wish to apply for a Payment Deferral on more than one insurance policy that you have with us, you will need to apply for this for each policy. Please have the following information to hand when you contact us:

All Policy Numbers, Name, Email, Telephone number, Date of Birth, Post Code, End Date(s) of Policy, and Pet Name(s).

Please note that you remain liable to pay your premium in full at the end of any deferral period

Find out how to apply for a Payment Deferral