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Mon/Fri: 8.30am - 6pm voted best MPPi Provider by What Mortgage readers

Monday August 20th 2012 voted best MPPi Provider by What Mortgage readers

Insurer has won the prestigious Best MMPI Provider award as voted for by over 24,000 What Mortgage readers.

The What Mortgage Awards recognises businesses that excel in the UK's Mortgage Market. Unlike other awards, voters are not given a shortlist of companies to vote for. The Shortlist is drawn up by people independently recommending a company that they have had a great experience with. Consumers are then asked to vote for the best company in various sectors.

John Castagno, from said "To be voted best MPPI provider for 2012 is a huge honour. It means all the more because the nominations came from our customers. This recognition is a credit to all the staff at who work so hard to give the best possible service to our customers. Our Mortgage Payment Protection Insurance product is flexible to appeal to a wide range of consumers. It offers a variety of options, enabling customers to adapt cover to meet their changing personal circumstances. We use customer feedback after each call using a short automated survey to improve the care we give our customers: Basically we listen to them and act on what they tell us. Thank you to What Mortgage readers for nominating us and voting for us!"

helpucover facts
* has an overall satisfaction of 95% in its Customer Contact Centre.
When customers make a claim, they automatically benefit from:
 A 'Back to Work Service' which has helped many people after redundancy or an accident or sickness
 Online claims support
 Regular calls from the Claims team to check their progress throughout their claim
's Mortgage Payment Protection product also saw us nominated as finalists in The British Insurance Awards in 2010 and 2011.

 helpucover's MPPI is available online at or over the phone - 0800 038 0831. Both services offer a quick quote facility and a simple application process.

* customer survey

Notes to Editors
About is a trading style of Pinnacle Insurance plc - one of the UK's leading insurers. "Pinnacle Insurance plc is authorised and regulated by the Financial Services Authority".

About Cardif Pinnacle
Cardif Pinnacle (a trading style of Pinnacle Insurance plc) is the UK insurance unit of BNP Paribas Cardif, which is the life and property & casualty arm of BNP Paribas.

Formed in 1971 and currently employing circa 750 staff in the UK, Cardif Pinnacle has established itself as a leading provider of Protection solutions. Cardif Pinnacle acquired Warranty Direct and Direct Life and Pension Services in 2008, specialists in the provision of warranty and life insurance products.

With an emphasis on quality of service for clients and customers, Cardif Pinnacle is a preferred partner to more than 250 of the UK's leading Banks, Building Societies, Finance Houses and Intermediaries.

About BNP Paribas Cardif

BNP Paribas Cardif ( is the Life, Property & Casualty insurance subsidiary of BNP Paribas. It develops savings and protection products and services which are distributed via diverse channels. Present in 36 countries, and with a diversified geographic footprint, BNP Paribas Cardif has strong positions in Europe, Latin America and Asia.

BNP Paribas Cardif is one of the top 10 European insurers.

In 2011, it had gross written premiums of 23.3 billion euros and 53% of its gross written premiums are generated outside France. It counts nearly 10,000 employees, 70% of which outside France.

In its commitment in Corporate Social Responsibility, BNP Paribas Cardif develops responsible products and services, supports diversity in the company, puts in place an internal environmental policy and commits itself into the economic and financial education.