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I have had my pet insurance through helpucover for many years.
Over the last few years my cat Flash has become quite ill.
Firstly needing his Thyroid removed, then realising he had tumours in his lungs.
After deciding on Chemotherapy a couple of years ago he then became diabetic.
As you can see from the picture I have attached, I have fought tooth and nail to ensure his health is taken care of as he has been the most beautiful cat ever. Lately he had started to decline rapidly with Liver failure. My vet has also been wonderful in looking after him the best they could.
Sadly he passed away on Friday (28/02/14).
The reason for this email is that I cannot thank Helpucover enough for the way they have handled my claims over the years. I have never once had a claim disputed or taken more than 10 days to settle.
Even today when I contacted them to inform them that Flash had passed away and to cancel the policy the lady I spoke to (Laura) was absolutely lovely and said sorry for my loss.
It is awful when your pet is unwell without the added worry of how you will pay for their care. I never had to worry about the bills.
Thank you for making these tough years easier.
When you have as many dogs as I do, you can face four times the veterinary expenses! Thank you helpucover for always being there and providing a professional and friendly service that has always put my pets first!
I have great peace of mind knowing Cizi is insured with helpucover. Only the other day when I took him to the vet I was not concerned that the bill might be high, just that he would be treated well and I had no need to worry on that score.