Community Standards Policy

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Community Standards Policy

The community standards policy exists to ensure that our online communications are positive and supportive.

Our SMN exists so that we can inform, educate and entertain our audience and communities. Our audience/community must adhere to the following:

Respect your audience

Lively discussions and constructive criticism are encouraged but please refrain from profane, obscene, threatening, defamatory, libellous, disrespectful or hurtful language or imagery.

Comply with copyrights

Before sharing content, please be sure that you have the right to do so. Avoid content that infringes on copyrights, trademarks, and other legal rights.

Protect your privacy

To protect your privacy please refrain from sharing personally identifiable information such as policy number and address. If you wish to speak to a member of the team about your insurance policy please contact them by mail, phone or email.

Pinnacle Insurance plc reserves the right to:

  • Remove any material that does not follow the Community Standards Policy or that provides inaccurate information
  • Ban future posts from users who violate these Community Standards
  • Modify these Social Media Community Standards at any time.

Pinnacle Insurance Plc will aim to answer any queries or questions within 24 hours Mon- Fri (excluding bank holidays) and within 72 hours on weekends Friday evening, Saturdays and Sundays.