How to make a claim

Whenever you are worried about your pet dog or cat, you can speak to a qualified Petcall Vet Nurse at any time of the day or night. The nurse will listen to your concerns and provide an immediate source of expert advice.

Petcall* is a call service that's included with your policy. Calling them immediately offers you peace of mind with the knowledge that your pet is directed to the most appropriate level of care. Calling for advice could help you avoid incurring the cost of the policy excess - so we can help your pet and your pocket!

*Not applicable to rabbit policies

Should you need to make a claim, rest assured we will make the process quick and easy. Whatever your circumstances we guarantee to process your claim as fast and efficiently as possible - normally within 3 days of receipt of your request.

For a helpucover Claims Form speak to a claims advisor on 0844 543 1067

Alternatively, write to Claims Department, helpucover, Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire. WD6 2XX

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