Mortgage Protection: download our Guide to Moving or Buying your First Home
Rachel Smith has Mortgage Protection Insurance with helpucover.co.uk. When she was made redundant last year Rachel attended a helpucover back to Work Workshop to help her through her redundancy and find a new job.Read more
helpucover.co.uk voted best MPPI Provider by What Mortgage readers
helpucover has won the prestigious Best MPPI Provider award as voted for by over 24,000 What Mortgage readers.
The What Mortgage Awards recognises businesses that excel in the UK's Mortgage Market. Unlike other awards, voters are not given a shortlist of companies to vote for. The Shortlist is drawn up by people independently recommending a company that they have had a great experience with. Consumers are then asked to vote for the best company in various sectors.
To be voted best MPPI provider for 2012 is a huge honour. The What Mortgage award means all the more to us because the nominations came from our customers. Our Mortgage Payment Protection Insurance product is flexible to appeal to a wide range of consumers. It offers a variety of options, enabling customers to adapt cover to meet their changing personal circumstances. We use customer feedback after each call using a short automated survey to improve the care we give our customers.
We have an overall satisfaction of 95% in our Customer Contact Centre.
When customers make a claim, they automatically benefit from:
- A 'Back to Work Service' which has helped many people after redundancy or an accident or sickness
- Online claims support
- Regular calls from the helpucover.co.uk Claims team to check their progress throughout their claim
- Our Mortgage Payment Protection product also saw us nominated as finalists in The British Insurance Awards in 2010 and 2011.