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I have had my pet insurance through helpucover for many years.
Over the last few years my cat Flash has become quite ill.
Firstly needing his Thyroid removed, then realising he had tumours in his lungs.
After deciding on Chemotherapy a couple of years ago he then became diabetic.
As you can see from the picture I have attached, I have fought tooth and nail to ensure his health is taken care of as he has been the most beautiful cat ever. Lately he had started to decline rapidly with Liver failure. My vet has also been wonderful in looking after him the best they could.
Sadly he passed away on Friday (28/02/14).
The reason for this email is that I cannot thank Helpucover enough for the way they have handled my claims over the years. I have never once had a claim disputed or taken more than 10 days to settle.
Even today when I contacted them to inform them that Flash had passed away and to cancel the policy the lady I spoke to (Laura) was absolutely lovely and said sorry for my loss.
It is awful when your pet is unwell without the added worry of how you will pay for their care. I never had to worry about the bills.
Thank you for making these tough years easier.
When you have as many dogs as I do, you can face four times the veterinary expenses! Thank you helpucover for always being there and providing a professional and friendly service that has always put my pets first!
I have great peace of mind knowing Cizi is insured with helpucover. Only the other day when I took him to the vet I was not concerned that the bill might be high, just that he would be treated well and I had no need to worry on that score.
Many thanks for the fast and efficient claim for my cat George. He's one of five including 2 Maine Coon's, but by far the wiliest of them all. He and 3 others are all rescue of one sort and another and although he is now missing one back toe he is doing fine. At the time it was a bit scary to see his toe so damaged but our wonderful vets and nurses came up trumps as usual.
Well here he is, looking just as he is....Thanks again....
We had our Italian Spinone Milo insured with helpucover from 5 months when he came to us as a rescue until he recently passed away at nearly 13. During his life he had problems with allergies which caused skin and ear infections and after several years he needed a very expensive ear operation all of which was covered with the insurance. In the last 3 years he was diagnosed with a terminal heart condition and arthritis for which he needed daily medication which totalled over £300 post month but again were all covered. Having such good insurance has meant that we could have the best treatment for Milo without cost being a consideration which is an enormous relief when your friend is ill and you have enough to worry about.
When we got our Newfoundland puppy 3 1/2 years ago it was obvious that we should insure him with you too. It has turned out that despite all of the correct checks he has hip and elbow dysplasia, so with x-rays, medication and hydrotherapy and recently being diagnosed with various allergies that cause repeated eye infections, we have one again been very grateful to have insurance! If you have big dogs like us then good insurance is essential as most treatments are based on weight so a simple infection can cost hundreds. We have always had claims settled quickly and easily and have never had any quibble which is unusual with insurance companies nowadays!
We will soon be looking at getting another puppy and will once again be choosing helpucover to give us peace of mind that they will too be able to have the best treatment should they need it.
Bertie has been part of our family for nearly three years.
I took out insurance with helpucover.co.uk because I wanted peace of mind should Bertie need any treatment.
Bertie is a happy and friendly dog and I must admit I assumed that I would not need to make a claim as he is so full of beans, happy and healthy!
How wrong I was. Bertie is lucky that he walks in the woods each day with my sister's four dogs. Last Christmas, Bertie was suddenly attacked, with no warning, by a Rottweiler. IT was absolutely terrifying. Thanks to my sister's quick thinking we were able to save Bertie and immediately took him to our vet. Poor Bertie spent Christmas feeling very sorry for himself while his wounds healed... The bill for that incident was almost £500 which helpucover.co.uk paid for within days. The people I spoke with were so empathetic as I was upset on the phone.
Bertie recovered only to be attacked again by another dog, another unprovoked ambush whilst we were out walking. Again Bertie needed treatment from the Vet, once again, helpucover paid my claim with no quibbles.
I cannot recommend helpucover enough. I never expected this to happen to us and you have shown me that Bertie will be properly looked after for life.
Thank you helpucover from me and Bertie!
When my little dog Doogal took unwell 5-6 years ago I was devastated. He was such a gentle, loving pet who never complained about anything. Fortunately I have a wonderful vet who saved his life and looked after him and gave him the best medical attention I could have hoped for.
I had taken out insurance with helpucover right from the time I owned him at a few weeks old. I can only say that it was one of the best decisions I have made.
Every one in helpucover have been so friendly, courteous and above all been sympathetic during the whole time Doogal was unwell. Any time I had a query it was answered quickly and efficiently.
When Doogal's illness became terminal in April of this year I was distraught with worry over the thought that he would suffer for a long time, however that was not to be. Out vet and his nursing staff did all in their power to save and were extremely upset when he had to be put to sleep.
When I contacted the helpucover office and explained everything what had happened, the staff were so understanding and sympathetic to my loss. The helpucover team did everything to make sure that any bills were paid on time and took the financial worry right off my shoulders.
There is no doubt in my mind that in this day of fierce competition for pet insurance that helpucover stands out head and shoulders above the rest. I will recommend helpucover to all and sundry that needs to take out pet insurance.
Income Protection Insurance
I researched this type of cover with quite a few companies and you offered the cover I wanted at the best price available - so I got what I wanted without paying over the odds.
Mortgage Protection Insurance
Rachel Smith has Mortgage Protection Insurance with helpucover.co.uk. When she was made redundant last year Rachel attended a helpucover Back to Work Workshop to help her through her redundancy and find a new job.
Rachel describes the service she received from helpucover as very organised. "I quickly had contact with the call Centre. People were really helpful, approachable and reassuring. The CV writing that I learnt at the Workshop was helpful with lots of practical advice to make my CV stand out."
Rachel says that the best thing about attending the workshop was meeting all the other people in the same situation as her. "Realising that it wasn't just me, particularly, as at that time on the news there was plenty of statistics, but to meet others and exchange stories really helped. Like many on the workshop we all agreed that going to the Job Centre was a chore, particularly as it was a very cold and de-humanising experience, so meeting others in the same situation was re-assuring."
The workshop host was inspirational (not a word I use to describe many people). He lived in the real world, he understood the problems faced and did not dismiss concerns but gave genuine, good solid advice. The help with my CV was invaluable and I have since helped friends write theirs with the advice and workbook that I was given on the day.
Rachel has the following advice for other people who do not have mortgage payment protection:- "In short - get it. Like anything in life we put it off because we think 'it won't happen to me, but it does. I had seen firsthand in a previous job the dreadful situations that occur due to unemployment such as arrears and evictions. I realised that this was a real threat. However it also covers for other unfortunate events such as illness - which is the one area people forget about. People say that if they lose their job, they will get another. If you are too ill to work you need something to fall back on and this policy offers that reassurance. In recent times it has been very rare to have positive words regarding financial providers. I am happy to say this is not the case with Cardif Pinnacle and helpucover. I am looking forward to starting my new job later this month! I can't wait!"