Claims Information

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Should you need to make a claim on your policy, rest assured we will make the process quick and easy. Whatever your circumstances we guarantee to process your claims as fast and efficiently as possible - normally within 3 days of your request.

Please see below for details on how you can make a claim

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    Pet Insurance claims

    Whenever you are worried about your pet, you can speak to a qualified Petcall Vet Nurse any time of the day or night. The nurse will listen to your concerns and provide you with an immediate source of expert advice.

    Petcall is a call service that's included with your policy. Calling them immediately offers you peace of mind with the knowledge that your pet is directed to the most appropriate level or care. Calling for advice could help you avoid incurring the cost of a policy excess - so we can help your pet and your pocket!

    Should you need to make a claim, please contact us for a helpucover claims form. You can do this by either visiting www.support.cardifpinnacle.com to download your claim form or by calling us on 0845 121 2435.

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    Appliance Warranty claims

    Just following the five steps below

    1. As soon as your appliance fails, or starts to have problems, please call our customer services department on 0845 052 1175. This should be within 48 hours of you having a problem with your appliance.
    2. When you call you need to have:
      • Your policy number shown on your policy schedule
      • The telephone number from which you are calling
      • The type, make, age and model number of the appliance that is faulty
      • The nature of the problem
    3. We will put you in touch with a qualified local engineer and arrange for the appliance to be inspected
    4. The engineer will examine the appliance and inform us of the problems
    5. We authorise the repair or replacement of the appliance.
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    All other claims

    Should you need to make a claim, please contact us for a helpucover claims form. You can do this by either visiting www.support.cardifpinnacle.com to download your claim form or by calling us on 0845 121 2435.