Claims Information

Should you need to make a claim on your policy, rest assured we will make the process quick and easy. Whatever your circumstances we guarantee to process your claims as fast and efficiently as possible - normally within 3 days of your request.

Please see below for details on how you can make a claim

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    Pet Insurance claims

    Whenever you are worried about your pet, you can speak to a qualified Petcall Vet Nurse any time of the day or night. The nurse will listen to your concerns and provide you with an immediate source of expert advice.

    Petcall is a call service that's included with your policy. Calling them immediately offers you peace of mind with the knowledge that your pet is directed to the most appropriate level or care. Calling for advice could help you avoid incurring the cost of a policy excess - so we can help your pet and your pocket!

    Should you need to make a claim, please contact us for a helpucover claims form. You can do this by either visiting www.support.cardifpinnacle.com to download your claim form or by calling us on 0844 543 1067.

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    Multi Appliance Warranty claims

    Just following the five steps below

    1. As soon as your appliance fails, or starts to have problems, please call our customer services department on 0845 052 1175. This should be within 48 hours of you having a problem with your appliance.
    2. When you call you need to have:
      • Your policy number shown on your policy schedule
      • The telephone number from which you are calling
      • The type, make, age and model number of the appliance that is faulty
      • The nature of the problem
    3. We will put you in touch with a qualified local engineer and arrange for the appliance to be inspected
    4. The engineer will examine the appliance and inform us of the problems
    5. We authorise the repair or replacement of the appliance.
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    Gadget and Mobile Phone Insurance claims

    Before downloading and completing a claim form you must notify helpucover Gadget and Mobile Phone Insurance within 24 hours of discovery of the incident otherwise your claim may be invalid.

    Please call customer services on 0800 389 6998 to notify us about your incident.

    How to use these Claim Forms

    • Please find a selection of Claim Forms which are available for you to download and print.
    • Please note these forms cannot be filled out electronically.
    • Make sure you select the correct Claim Form for your situation.

    Have your gadgets or mobile phone been stolen, lost or damaged?

    Please complete the Theft, Loss and Damage claim form to inform us about the incident.

    Have your gadgets or mobile phone suffered an electrical or mechanical breakdown?

    Please complete the Electrical & Mechanical Breakdown claim form to inform us about the incident.

    Where to send your forms

    Please send your completed Claim Form(s) and any other required documentation to:

    Claims Department
    Sentinel House
    Airspeed Road
    Portsmouth
    PO3 5RF

    Need some help or advice?

    For assistance in completing your Claim Form or if you have any questions about your claim please contact us on 0800 389 6998.

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    All other claims

    Should you need to make a claim, please contact us for a helpucover claims form. You can do this by either visiting www.support.cardifpinnacle.com to download your claim form or by calling us on 0845 121 2435.